Returns and Refund Policy
From time to time products need to be returned due to faults, damage or other reasons.
Please note: We do not offer refunds or returns for change of mind due to the nature of some of our products and the complexity of our kits. If you are having difficulties assembling your kit or configuring your electronics please contact us for assistance. Some of our products are complex by nature and difficulty assembling the products is not sufficient grounds for a return.
Our return policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. Occasionally delivery may take up to this amount of time and so in these situations, a resolution is determined on a case to case basis.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods cannot be returned. We also do not accept products that are hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Certain clearance products such as our 2nds V-Slot and our ‘Scratch and Dent products.
- Extrusions that have been cut to size upon request (all products cut at the customer’s request are sold “as-is” ).
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. If you would like to request a return please contact our Customer Service Team at team@makerstore.cc . If a return is granted you will be provided with a Return Authorisation (RA), all returns must have the RA number written or attached. Maker Store will refuse and return to sender any package without a RA.
There are certain situations where only partial refunds are granted: (if applicable)
- Products that arrive damaged, used or otherwise changed from the original condition.
- Products sold together that are missing parts for reasons not due to our error.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. This may take up to 10 business days.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at team@makerstore.cc
Replacements (if applicable)
A replacement will be sent out if an item is faulty or damaged when received. Damage to an item by misuse or incorrect installation will void the warranty and any replacement. To request a replacement please contact us at team@makerstore.cc. For a replacement to be approved we require a description of the fault or damage including a photo/video confirmation of the description. We may ask for further information or details after the initial request. Please note we cannot accept a request for a replacement part if this process is not followed.
For high-value items, replacements can only be approved if the item is returned to our team for assessment. What falls under this criteria is at the discretion of Maker Store.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded unless damaged or faulty.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at team@makerstore.cc
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should email team@makerstore.cc and we will advise on the return process.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
